The top service companies on earth don’t do what is expected – they do more than is expected. That additional effort or offering is what makes them exceptional. Over time, exceptional companies stand out from the crowd. Eventually, a tipping point is reached and the exceptional company is no longer “the best available choice”… it’s the only choice. On a long enough timeline, the company that wows its clients and customers with a greater frequency and to a greater degree than every competitor eventually wins the sector and becomes a titan in their chosen market. Exceptional service is that powerful of a tool.
But you don’t have that kind of time. You aren’t interested in “eventually” or “later.” Your paint company needs to differentiate itself from the competition today, not tomorrow. These four unusual, seemingly small customer service tips are all set in motion once the painting is complete, and will set your paint company apart from the competition in the client’s mind even after you’ve moved on to the next job. We can’t guarantee that your sales pipeline will magically fill up overnight, but these four strategies will guarantee that clients don’t soon forget the professionalism of your company or the quality of your work.