“Hi Graham, it’s Al with A+ Paintworks calling again. I’ve left a couple messages and stopped by the other day, but you weren’t home. Please call me when as soon as you can…your invoice is over a month past due and we still haven’t received payment.”
Sound familiar? You’ve done the work and the client is happy. Final inspection has come and gone and everyone involved is delighted with the results of your paint work. However, one problem remains: you have yet to be paid for the work. Making things even more challenging is the fact that the client is ignoring your phone calls, emails, and invoices. Instead of focusing on growing your business through new sales or paint jobs, now you’re spending time you can’t afford to waste chasing payment over an invoice that was due long ago. You never thought you’d end up handling bill collection as part of your day-to-day activity, did you? Even worse, there seems to be no easy way to deal with delinquent clients who owe you money except to spend more time calling, emailing, and trying to make contact in an attempt to collect the payment you rightfully deserve.