“I don’t like the color.”
“It just doesn’t look like I was hoping it would.”
“The trim looks messy.”
“I am not satisfied with the work.”
Despite your best efforts and the hard work you put into the job, some clients are never satisfied. This is a universal truth to every service business, not just professional painting. Dealing with difficult customers in a paint business is an unfortunate but necessary part of the business. Whether you did a poor job or the client is simply unable to find satisfaction in your work, sometimes the customer is unhappy and you have to address their concerns head on. Here are five tips for making the best of a bad situation and turning a negative into a positive.