5 Tips for Dealing with Difficult Customers in a Paint Business 1

“I don’t like the color.”

“It just doesn’t look like I was hoping it would.”

“The trim looks messy.”

“I am not satisfied with the work.”

Despite your best efforts and the hard work you put into the job, some clients are never satisfied. This is a universal truth to every service business, not just professional painting. Dealing with difficult customers in a paint business is an unfortunate but necessary part of the business. Whether you did a poor job or the client is simply unable to find satisfaction in your work, sometimes the customer is unhappy and you have to address their concerns head on. Here are five tips for making the best of a bad situation and turning a negative into a positive.


Another Shade of Grey: Interior Paint Color Considerations Reply

It wasn’t long ago that if a client wanted a neutral interior paint color, their choices were limited to different shades of white or beige. Color names like “ivory”, “canvas,” “off white”, and “pearl” adorned the walls of homes. Occasionally a room would be painted green, brown, blue, or yellow…but instances of grey were few and far between. Furthermore, professional designers and paint professionals were loathe to suggest or recommend a grey pallette to clients because matching grey to other colors felt like an insurmountable challenge.

My, how times have changed.


A Shocking New Innovation in Coatings – See How Conductive Paint Could Change the Future Reply

For those that don’t work in the paint industry, they may think that paint is paint and there’s nothing much exciting going on there. In fact, quite the opposite is true. We’ve written about color changing paint and advances in graffiti-resistant coatings. Developing paint is essentially a chemistry project, but the advancement we’re going to discuss today came not from the mind of scientists, but a group of design creatives that engineered an exciting new paint that could change commercial and industrial painting – conductive paint.


Increasing Paint Business Profits with Time Optimization: Organizational Tips for Painters Reply

Building a business of any type is difficult. Market conditions and competition make it a challenge to succeed in even the best environments. Add in that once you’ve booked the business you also have to perform the service itself and it can seem like handling administrative tasks, driving sales, and actually performing the work are each full-time jobs in and of themselves. If you have any hope of actually having the time to handle more than one full-time job on your own, you have to make time management a priority.


4 EPA Guidelines You Must Know and Comply With When Painting a School or Learning Facility Reply

As a commercial painter, government contracts can be highly profitable, but they come with hurdles to acquire them and extra hoops to jump through for compliance. In particular, painting projects at schools and other educational institutions have more onerous regulations to deal with – most notably those issued by the Environmental Protection Agency (EPA). Today we’ll take a look at four of the major guidelines you’ll need to contend with.


Let There Be Lights: 5 Ways Proper Illumination Improves Your Industrial Painting Projects Reply

When planning an industrial painting project, you’ll be focused on appropriate cost estimation, ensuring you have the equipment you need and the manpower to prep and get the paint on the walls, but how much time do you spend thinking about illumination? Stepping into a space and simply flipping on the light switches will rarely provide adequate lighting to do your work well. Today we’ll take a look at illumination standards and why they’re so important for your work.


Advances in Paint Chemistry: Amazing Solutions for Increased Aerodynamics Reply

It seems so obvious in hindsight: reducing the drag on an airplane, boat, or car would increase fuel efficiency and provide cost savings for the operator of the vehicle. Until now, that solution was best managed by trying to implement a smooth top coat as any imperfections, dents, or layering in the paint would increase drag. Even a microscopic imperfection would, over time, result in hundreds or even thousands of dollars in wasted fuel cost and increments of wasted time as a transport vehicle inefficiently arrived at its point of destination.


5 Tips for Professionally Refinishing Vintage and Antique Furniture Reply

Professional painters who can refinish old furniture back to its original state are few and far between. Old and antique furniture holds a special place in the heart of the owner and proper restoration requires patience, expertise, and a steady hand. Those that work with old furniture pieces, however, know that refinishing and repairing them is a lot less about paint or stain than it is about surface preparation. Here are the five places where you must pay the utmost attention to successfully refinish an old or antique piece of furniture.


Enhanced Service: Offer Commercial and Industrial Fire Protection with Intumescent Coating Reply

Fire protection is a concern for both your residential and commercial clients, but in certain types of commercial facilities, fire is a much greater risk and one that you can help address with specialized coatings as part of a paint project. Of course every business should have smoke detectors, sprinklers, fire alarms and extinguishers, but beyond this, many of your clients may be surprised to know they can get additional protection from fire risk in their choice of paint products.


How to Protect Workers from Falls and Stay in Compliance with OSHA Regulations Reply

More than 4,300 workers die each year from on-the-job accidents. Nearly 40% of these fatalities are caused by falls, making it the most common source of worker death, followed by being struck by objects, electrocutions and being caught in between objects. What’s more, among the top 10 OSHA workplace violations that are cited, three relate to falls from heights – fall protection, scaffolding and ladder violations – most common in the construction industry, under which the commercial painting sector falls.