“It needs another coat. Don’t you think? Definitely needs another…”
Andrew’s voice trailed off. He and his partner Edgar were reviewing an interior paint job they thought they had completed. They had painted dark walls with a primer and two coats of beige paint. Andrew trusted his eyes and they were telling him that even with the second coat, the previous color was coming through just enough that he couldn’t overlook it. Edgar knew they would be late for the next job, but his partner was right. They got back to work, added a third coat, and once the paint was dry, both they and their client were satisfied. But did it have to be this way? Was there another way that would have been less time consuming and would have kept them on track for the second job? As it turns out, there was.