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“I don’t like the color.”
“It just doesn’t look like I was hoping it would.”
“The trim looks messy.”
“I am not satisfied with the work.”
Despite your best efforts and the hard work you put into the job, some clients are never satisfied. This is a universal truth to every service business, not just professional painting. Dealing with difficult customers in a paint business is an unfortunate but necessary part of the business. Whether you did a poor job or the client is simply unable to find satisfaction in your work, sometimes the customer is unhappy and you have to address their concerns head on. Here are five tips for making the best of a bad situation and turning a negative into a positive.
It wasn’t long ago that if a client wanted a neutral interior paint color, their choices were limited to different shades of white or beige. Color names like “ivory”, “canvas,” “off white”, and “pearl” adorned the walls of homes. Occasionally a room would be painted green, brown, blue, or yellow…but instances of grey were few and far between. Furthermore, professional designers and paint professionals were loathe to suggest or recommend a grey pallette to clients because matching grey to other colors felt like an insurmountable challenge.
My, how times have changed.
As a commercial painter, government contracts can be highly profitable, but they come with hurdles to acquire them and extra hoops to jump through for compliance. In particular, painting projects at schools and other educational institutions have more onerous regulations to deal with – most notably those issued by the Environmental Protection Agency (EPA). Today we’ll take a look at four of the major guidelines you’ll need to contend with.
When planning an industrial painting project, you’ll be focused on appropriate cost estimation, ensuring you have the equipment you need and the manpower to prep and get the paint on the walls, but how much time do you spend thinking about illumination? Stepping into a space and simply flipping on the light switches will rarely provide adequate lighting to do your work well. Today we’ll take a look at illumination standards and why they’re so important for your work.
Professional painters who can refinish old furniture back to its original state are few and far between. Old and antique furniture holds a special place in the heart of the owner and proper restoration requires patience, expertise, and a steady hand. Those that work with old furniture pieces, however, know that refinishing and repairing them is a lot less about paint or stain than it is about surface preparation. Here are the five places where you must pay the utmost attention to successfully refinish an old or antique piece of furniture.
More than 4,300 workers die each year from on-the-job accidents. Nearly 40% of these fatalities are caused by falls, making it the most common source of worker death, followed by being struck by objects, electrocutions and being caught in between objects. What’s more, among the top 10 OSHA workplace violations that are cited, three relate to falls from heights – fall protection, scaffolding and ladder violations – most common in the construction industry, under which the commercial painting sector falls.
Earl’s paint team includes two other people. Earl paints all trims and moldings, both inside and out. His nephew John cleans and primes all surfaces. Keith tapes off edges while John is priming, and then follows behind with the sprayer or roller to paint the walls.
Adrian’s paint team also includes three people, but they work in a different manner. Each member goes to a different room in the client’s house and begins taping off edges. Then they prime the paint surface. Once the primer is ready, each team member begins painting the walls. Then, when the walls have been completely painted, each individual begins working on the trim in the room.
The online review was far from glowing: “Three stars out of a possible five stars. The paint work was excellent, but the workers left behind three half-full cans of paint and threw their drop-clothes and rollers in my trash can. I don’t know how to dispose of the paint safely, so now it is being stored in my garage. And the rollers and drop-clothes filled the can so we had nowhere to put our household trash until later in the week when the garbage man came by. The paint work was excellent, but these guys really dropped the ball on finishing the job the right way.”
A great paint job can be overlooked by clients when the final impression you give is one of messiness and disorder. It’s important to understand that the job is not complete until the paint is dry, the job site is clean, and the client is happy. Cutting corners at the end of your work in an effort to save time carries too high a price.
If you’ve been asked for input on color and design for a commercial painting project in an office space or residence, you may want to recommend something more dramatic to wake up the space. One cool trick to try is shadow lines, which is another name for vertical or horizontal lines that can prove utile as well as decorative. Today we’ll take a look at different shadow line configurations and how these can work for different clients.